Troubleshooting FAQ
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Contents
About
This FAQ tries to cover the most common pitfalls and troubles you could potentially run into, how to solve them or even avoid them.
Troubleshooting
I can't get any connection to the camera
- Lets first make sure you powered the camera properly:
- If your camera is powered with the 48V (Midspan) power supply or equivalent make sure the power led on the power supply is on and that you used the correct Ethernet connector on the powersupply. It has 2 Ethernet jacks and only one of the has the 48V DC injected. Careful: Connecting the wrong cable and injecting 48V into your network switch or computer can be potentially harmful for your hardware. See Elphel_353_series_quick_start_guide#Connection
- If you have a 12-36V DC modified camera you received the power injector cable with your kit. Again the current from the power supply is injected on one end of the connector.
- If you made sure your power setup correct and you still do not get a connection to the camera this is caused to 99% by problems related to your network configuration which is difficult for us to troubleshoot since every network is set up a little bit different.
- The camera comes with default IP 192.168.0.9, make sure your connected computer is in the same IP range (eg. 192.168.0.10)
In general it is very handy if you have the 369 IO extension board in this case as it lets you see and change the cameras IP settings without establishing a Ethernet connection to the camera.
